One would be a bit peeved and quite miffed when neglect, or carelessness are the cause for additional repair and/or outlays of monies. The same sentiments applied when I discovered that the Statesman was still leaking oil. Sure, you get a warranty on the repairs, but you're still out of pocket by having two return trips of six kilometers each (so that's 24k.s for the first job), and of course the same amount of time would apply again, not counting time on our part etc. etc. - I am sure you all know what I am talking about.
Anyway, getting back to the Statesman and the oil leak that was still showing. I started investigating things by pulling off the engine cover and saw that two of the hoses had not been changed inspite of mine having supplied them with new items which they were supposed to fit. In addition, the reservoir that sits on top of the pump had not been cleaned even though it had to be moved to change the pump, but other than that I was unable to trace the leak. So I assumed that the reconditioning of the pump had not been successful. On the way back from Michel's shop at Prestons, I called in on the mechanic to discuss the leak and possible remedy. "Look, no problem, just bring the car back. We'll double check everything". Okay, what about the two hoses that I asked you to replace ? "Well, they looked okay, so we didn't replace them". So, where are they ? "Ah, we've got them in the Office. Do you want tem back ?" No, because you will still have to fit them when I bring the car back. "Okay, no worry, just bring the car back".
Prior to calling in that morning, I had rung the Power Steering people and asked them to have an exchange pump ready for me as I really I had no confidence that they had resealed the pump properly in the first place. That was fine, with a quoted exchange cost of $80.00. So I rang the mechanic and offered him a deal. "go me half in the cost of the pump ($40.00) and you fit it free of charge", but bo, he did not want that. He insisted on checking his work first and to see if anything else was causing the oil to leak. I said "okay, but I want to be there when you re-check your work", but that was NOT acceptable, so he would have to drop me back home. How silly, as it also meant that he would have to bring the car back as well. All for the sake of not letting me keep an eye on them !
Anyhow, I still procured the replacement pump 'on spec' in case it was needed and I told them that it'd be in the boot of the car - just in case. As it turned out, eventually he rang to say that the job was finished, that he had used the replacement pump even though the pump he took out had shown no sign of leakage, and that it was the hoses (that he had not replaced) that had been leaking. So they returned the car one and a half hours late (it was supposed to have been 14.00 hours) with $40.00 in his hand.. "You know", he said, "we did fix the job properly, there was nothing wrong with the pump, so what about the forty dollars" ? I gave him back twenty, and told him that was all I was prepared to return as a matter of goodwill. So off they went, he and his son.
I refitted the sump components, degreased everything again just for that 'perfect job' and everybody was happy - it was all over, thankfully.
Until, the next day, I discovered that there was still an oil leak under the car.
Regards Styria