Not a complaint

[BenzBoy]

Recently my 2007 CLK350 developed 2 issues.
1. The passenger side mirror would not drop down to view the gutter when reversing and would not fold into the car on parking. The fix? A new motor in the mirror housing.
2. The sunroom and windows should open or close in unison when depressing the commander unit. The fix? Install new infra-red sensors.
The jobs were undertaken at Sydney's main factory dealer.
The cost? Zero.
The vehicle warranty expired 4 years ago - I can no nothing but compliment MBS.
On my last service there with the ML they noted the number plate covers were cracking and replaced them free of charge.
I know in some circles it is fashionable to sledge dealers; I have never found any cause to do so.
Regards,
Brian

 

[Helmet]

That's great service. I believe that like any company, car dealerships look after there good clients.

 

[Michel]

Congratulations Professor,

I love people bragging (said in the nicest possible way) about good service.
It is so rare to see that (people mentioning good service).

Well done to Mercedes Benz (Alexandria???)

 

[BenzBoy]

Congratulations Professor,

I love people bragging (said in the nicest possible way) about good service.
It is so rare to see that (people mentioning good service).

Well done to Mercedes Benz (Alexandria???)

Yes - MB in Alexandria.
Regards,
Brian

 

[sean sherry]

They are the only Dealership I would go near ! Service Manager said to me a couple of years ago ... "My Job is to set an example to all the others " It is a Factory owned outlet. They do not fob you off... direct access to the Workshop Manager is available , bypassing the Service Sales People if necessary.

 

[Styria]

Extraordinary service considering you're well and truly past warranty period. Son bought a brand new Turbo Diesel RAV4 about eighteen months ago. The engine was using two litres of oil over about 2000kms. (close on - not sure of exact figures) Toyota reluctantly agreed to fit alternative pistons and rings after some very, very spirited exchanges of opinion. So BenzBoy, you have done well. Regards Styria